Return Media Policy

General Information

In these terms and conditions, references to “We“, “Us" or “Our" relates to EZ Computers Ltd, whose registered address is “469 Wimborne Road, Winton, Bournemouth, BH9 2AN, UK".

Client" refers to any individual, business, charity or any other legitimate entity with the necessary authority to agree to these terms and conditions who has sent, or may send digital media and associated peripherals to Us for data recovery services to any of its offices.

Media" refers to any Hard Disk Drives, Floppy Disks, USB Disks, External Hard Drives (where the hard disk remains securely attached to the enclosure), SSDs, Laptops, Personal Computer Tapes or any other digital storage device sent to Us.

Peripherals" refers to any items associated with the media such as wires, leads, controller cards, unattached external enclosures which can be readily detached from the media without affecting its ability to store digital data.

These terms and conditions only apply to the return of the digital media originally sent to Us by the client and does not apply to the carriage of any recovered data which is covered by the Data Recovery Terms and Conditions which can be found on our website.

Process for Clients to Request the Return of Media and Peripherals

The client accepts that any requests for the return of their media and/or peripherals must be done online using our Data Recovery Media Return Form and that We reserve the right not to accept such requests verbally or in writing

The client must complete this request and any necessary payments must be received within 28 days of We receiving the media and/or peripherals. Any media or peripherals left with Us after this time will be ecologically and securely disposed of

Upon completing the request for return media the client may have to make payment for carriage services and the client therefore accepts that the request shall not be considered until any required payment is received in full

Shipping Services

We undertake to offer a free return shipping service to paying and non-paying customers in accordance with advertisements made on our website but the client accepts that the free return shipping service does not apply to laptops, media that came with peripherals or media whose combined weight is more than 1kg

The client accepts that standard mail returns are processed once per calendar month on the last working day.

The client accepts that the expected delivery time via standard mail is 21 days and via courier service is 3 days and that this time frame is calculated from the date of recovery plus 14 business days.

The client accepts that the delivery times quoted are not contractual and accepts that We are not responsible for any loss associated with late deliveries either by standard mail or by courier service.

The client accepts that in accordance with the general terms and conditions of service the media and/or peripherals will be located at Our Winton branch and that the free return shipping service is for standard mail to a UK address only and does not include a courier service. The client therefore accepts the following:

The free return shipping could be provided by any of the following; Royal Mail or DPD.

A signature may not be required and the client therefore accepts that We will only be required to provide proof of dispatch.

The client accepts a photocopy of the front of the parcel showing postage and address label affixed as proof of dispatch or a tracking number from any of the carriers listed.

The client accepts that tracking numbers may not be available for standard mail services.

Providing We can provide proof of dispatch the client accepts that We are not responsible for loss of the media and/or peripherals resulting from the postal service.

All other shipping requests are subject to the following charges:

All Media Must Be Standard Courier Service
2.5" SATA, 3.5" SATA, IPOD, Floppy Disk, Zip/Jazz/TapeDisks & External Hard Drives FREE £12.50
External Hard Drives or any of the above that have peripherals (wires etc) Not Available £12.50
LACIE Units & Similar Not Available £35.00
Laptops Not Available £49.00
Personal Computers Not Available £79.00

We accept credit or debit card (VISA/Mastercard/Switch) as well as bank transfer for payment of shipping services.

All parcels dispatched using the courier service will be via DPD and the client accepts a tracking number from any of these carriers as proof of dispatch.

Redress for lost media or peripherals

The clients accept that providing We provide proof of dispatch We are not responsible for any financial loss resulting from loss of the items whilst with any postal or courier carrier.

The client accepts that any media or peripherals sent to Us were faulty and their tangible value is therefore a maximum of £1, and that this is the extent of the liability to Us if items are lost prior to dispatch.


The client agrees that all media and its content provided to Us is legal and the lawful possession of the client and that the client has the legal right to request data recovery services, as described under the Laws of England and Wales.